We want you to be completely satisfied with your purchase from Jalee Impressions. If you are not completely satisfied with the quality of the product you purchase from Jalee Impressions you may return it within 14 days of the receiving date, for a full refund for the price of the product. All expenses associated with returns are the responsibility of the customer.

If you have made the wrong choice or have changed your mind, please contact us to negotiate a satisfactory solution. We'll do our best to come to an agreeable resolution but wish to note that all our products are hand made and custom so, unlike shoes or t-shirts, returns usually end up discarded and not resold.

​We do our best to match the colours of our frames, mats and other products on our site to their real life counterparts. Whilst we use calibrated devices and monitors, not all home devices and computers will be calibrated to the correct colours. Thus we cannot be held responsible for minor variations in colours when compared to your device. If there are major variations or issues please send through a picture and we'll assess it in further detail. 

​Please note that custom orders are final sale and cannot be returned or exchanged.

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I'm a shipping policy. I'm a great place to add more information about your shipping methods, packaging and cost. Providing straightforward information about your shipping policy is a great way to build trust and reassure your customers that they can buy from you with confidence.