We want you to be completely satisfied with your purchase from Jalee Impressions. If you are not completely satisfied with the quality of the product you purchase from Jalee Impressions you may return it within 14 days of the receiving date, for a full refund for the price of the product. All expenses associated with returns are the responsibility of the customer.

If you have made the wrong choice or have changed your mind, please contact us to negotiate a satisfactory solution. We'll do our best to come to an agreeable resolution but wish to note that all our products are hand made and custom so, unlike shoes or t-shirts, returns usually end up discarded and not resold.

​We do our best to match the colours of our frames, mats and other products on our site to their real life counterparts. Whilst we use calibrated devices and monitors, not all home devices and computers will be calibrated to the correct colours. Thus we cannot be held responsible for minor variations in colours when compared to your device. If there are major variations or issues please send through a picture and we'll assess it in further detail. 

​Please note that custom orders are final sale and cannot be returned or exchanged.

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We use a variety of courier services to deliver our products. Please note that we cannot guarantee timings for both standard or express orders. We cannot provide refunds for delivery delays. We are always happy to assist with courier enquiries and can help raise any concerns to them for you.

DAMAGED GOODS

Naturally, when shipping fragile items there is always a chance of damage in transit.  If you do receive any items you believed to have been damaged in transit, please get in touch with us within 24 hours of receiving the parcel. We'll do our best to rectify any issues you may have.

If it has been more than 24 hours since you've received the parcel, we will still be able to work out a solution however please note that our delivery insurance only covers this 24 hour period of time.

Our priority is to keep you happy and hanging beautiful frames and art on your walls. If it means a refund, exchange, credit or repairs are needed as a result of damage in transit, we will be happy to help out.

Glass can not be replaced as it won't make it on its own. Instead we can offer a refund of the glass price charged and you can obtain one locally or we can send a piece of clear acrylic (Perspex). The clear acrylic is durable and travels to any destination without the risk of breakage. Once it is in the frame there is no visible difference between the acrylic and clear glass. Our acrylic is high quality and will not distort or become cloudy. It also provides UV resistance for extra protection from fading!

Your satisfaction is important to us, if you run into any problems at all with our products or transit, please let us know and we'll always work something out.