We use a variety of courier services to deliver our products. Please note that we cannot guarantee timings for both standard or express orders. We cannot provide refunds for delivery delays. We are always happy to assist with courier enquiries and can help raise any concerns to them for you.
DAMAGED GOODS
Naturally, when shipping fragile items there is always a chance of damage in transit. If you do receive any items you believed to have been damaged in transit, please get in touch with us within 24 hours of receiving the parcel. We'll do our best to rectify any issues you may have.
If it has been more than 24 hours since you've received the parcel, we will still be able to work out a solution however please note that our delivery insurance only covers this 24 hour period of time.
Our priority is to keep you happy and hanging beautiful frames and art on your walls. If it means a refund, exchange, credit or repairs are needed as a result of damage in transit, we will be happy to help out.
Glass can not be replaced as it won't make it on its own. Instead we can offer a refund of the glass price charged and you can obtain one locally or we can send a piece of clear acrylic (Perspex). The clear acrylic is durable and travels to any destination without the risk of breakage. Once it is in the frame there is no visible difference between the acrylic and clear glass. Our acrylic is high quality and will not distort or become cloudy. It also provides UV resistance for extra protection from fading!
Your satisfaction is important to us, if you run into any problems at all with our products or transit, please let us know and we'll always work something out.
